Bad Telephone Answering

Following on from our post the other day about the importance of answering the phone and the different ways companies could go about it, an article caught my eye which suggests that maybe Revenue & Customs need to be getting some help in the phone answering department.

For anyone that has ever tried contacting Revenue & Customs, you will know how hard it is with no email address for quick contact, no fax number and post taking a long time to be answered it is left for many people to try the phone service. People have been reported to having to wait over 40 minutes to even speak to someone, being left on hold for long periods of time and sometimes not even being able to get through even though to anyone even though the service operating times are open.

The worst thing about this situation is that more often than not, people are ringing them about mistakes that they have made. With the numbers also being 0845 numbers, this can cost people quite a bit of money if left on hold too long. Maybe they could do with a more efficient Need More Time Phone Answering service to help with the number of phone calls that they receive.