When not To Answer the Phone: Number Five

When not To Answer the Phone: Number Four

Texting Makes Us More Honest

Using mobile phone to send texts has become a key way in which many of us communicate and because it gets rid of the need for human interaction, it is making it easier for people to be honest. A University research institute in America undertook a study which found that more people are willing to discuss more sensitive subjects by text rather than phone or in person.

Mobile Phone Satisfaction Rating

Although most telephone answering service companies use landline telephones, there may be times when a mobile phone is used but out of all the choices of smartphones which comes top for customer satisfaction?

Answering the Phone Lands Man in Trouble

Did you ever think that answering a telephone call could get you a night spent in prison? Well that’s exactly what happened for a gentleman in Ireland who decided instead of turning his phone off when it rang in the Magistrates Court he would instead answer it.

Bad Telephone Answering

Following on from our post the other day about the importance of answering the phone and the different ways companies could go about it, an article caught my eye which suggests that maybe Revenue & Customs need to be getting some help in the phone answering department.

When not To Answer the Phone: Number Two

It's time for another instance when a Need More Time Phone Answering Service would be better than answering the phone...

When not To Answer the Phone: Number One

Welcome to a new series of image posts all about answering your phone and when it may be better to let the phone ring then to try answering it. Without further ado here’s the first...

Top Tips for Phone Etiquette

We all do it, most likely every day. Some of us do it to check in with the parents and say hello, others do it to arrange a night out with friends and others do it for their job working at a phone answering agency. Here are some phone etiquette tips that might relate to each of these situations on varying levels.

Don’t get Lazy Answering the Phone

No matter whether your job involves sitting at a desk and answering the phone all day long or if you just have to answer the phone a few times during the day, it’s important to not get complacent or lazy and keep up a good phone manner at all times. Here’s some advice on good practices for offering a quality phone answering service.